Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nancy Holbert

Nancy Holbert

September 11, 2024

5  out of  5
rating by Nancy Holbert
"Stacee was a great help to me today. Love the people at this office. Highly recommend their services."
We responded:
"Hi Nancy, Thanks a lot for your awesome review! I'm so glad Stacy could help you out today. We really appreciate your recommendation and love having you as a part of our community. If you ever need anything else, we're here for you! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Samuel Hill

Samuel Hill

September 5, 2024

5  out of  5
rating by Samuel Hill
"Hey Hannah this Sam hill you did very good jobfour me and help me out lot I am do happy I hope you have a good night and God bless you"
We responded:
"Samuel, thank you for your kind words and positive review! I'm glad Hannah could assist you and make a difference. If you need any further help, feel free to reach out. Have a wonderful night and God bless you too! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of ricky

ricky

September 3, 2024

5  out of  5
rating by ricky
"Very polite and helpful , thankyou"
We responded:
"Ricky, thank you for your kind review! I'm glad you found our service polite and helpful. If you need any further assistance, don't hesitate to reach out. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Stephen

Stephen

August 27, 2024

5  out of  5
rating by Stephen
"State farm continues to have the best prices and customer service, I highly recommend them. Hannah was awesome! Super helpful and got my insurance setup super quick. She also stayed late since I had to call last minute at the end of day, and she went above and beyond to make sure my stuff was setup proper and explained everything to me without rushing through anything. Thanks again Hannah!"
We responded:
"Stephen, thank you for your recommendation and the positive feedback! I'm glad to hear that Hannah was able to assist you efficiently and provide thorough explanations. We appreciate your recognition of her dedication and are grateful to have her on our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Ali Priano

Ali Priano

August 27, 2024

5  out of  5
rating by Ali Priano
"Hannah was very kind, helpful, and personable with getting my partner and I’s auto insurance set up! If you’re needing auto insurance I highly recommend going with her. Thank you Hannah!"
We responded:
"Ali, thank you for your wonderful review. I'm glad to hear that Hannah was able to assist you and your partner with setting up your auto insurance. We appreciate your recommendation and are here for any future needs or questions. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Sarah C

Sarah C

August 16, 2024

5  out of  5
rating by Sarah C
"José was so great! super helpful and got me a great deal for my auto and renters insurance. Happy to be with State Farm again. Thanks Jose!"
We responded:
"Hey Sarah, Thanks for the awesome review! I'm glad José could help you out and get you a great deal on your auto and renters insurance. We're happy to have you back with State Farm. If you need anything else, feel free to reach out. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Karen Pangle

Karen Pangle

August 14, 2024

5  out of  5
rating by Karen Pangle
"Stacee was so polite & professional on phone, Thank You!"
We responded:
"Hi Karen, Thanks so much for your review! I'm glad Stacee could assist you so politely and professionally. If you need anything else, feel free to reach out! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Michael Duerr

Michael Duerr

August 14, 2024

5  out of  5
rating by Michael Duerr
"Stacee was absolutely phenomenal...polite, courteous and amazingly helpful! Going through a difficult time not only did she help me navigate through it, she was compassionate and friendly. Thank you, Stacee for all of your assistance!"
We responded:
"Thanks, Michael, for your awesome review! I'm really glad to hear that Stacee was able to help you out during a tough time. She truly is compassionate and friendly, and we're grateful to have her on our team. If you need anything else, don't hesitate to reach out! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Greg LaRock

Greg LaRock

August 13, 2024

5  out of  5
rating by Greg LaRock
"Krissy is very pleasant, friendly and professional, eager to help and understand my needs, she fixed me right up and put a smile on my face at the same time. very satisfied, switching has proved to be one of the better decisions I've made in recent months. Ms Keller, you have a courteous, pleasant, helpful team there, Kudos from one tough customer."
We responded:
"Greg, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Profile photo of Bakari Wilkerson

Bakari Wilkerson

August 9, 2024

5  out of  5
rating by Bakari Wilkerson
"Handle my issues knowledgeable and quickly"
We responded:
"Hey Bakari, Thanks for the awesome review! I'm glad we could handle your issues quickly and with knowledge. If you need anything else, we're here for you! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Taylor Foster

Taylor Foster

August 8, 2024

5  out of  5
rating by Taylor Foster
"Stacey was so helpful and professional ! She was able to assist me with making my payment quick and easy on lunch break today! Thanks again!"
We responded:
"Hey Taylor, Thanks for the awesome review! I'm glad Stacey could help you out so quickly and professionally during your lunch break! If you need anything else, we're here for you! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of krista Farris

krista Farris

August 6, 2024

5  out of  5
rating by krista Farris
"State Farm agents went above and above both in price and service. Highly recommended"
We responded:
"Hey Krista, thanks a lot for the awesome review! I'm so glad you found our service and pricing to be top-notch. We really appreciate the recommendation! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of LeeAnn Kelly

LeeAnn Kelly

August 6, 2024

5  out of  5
rating by LeeAnn Kelly
"Hannah was very helpful and pleasant to speak with!!"
We responded:
"Hey LeeAnn, thanks for the awesome review! I'm glad Hannah was helpful and pleasant to speak with!! If you need anything else, we're here for you. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of AHNC

AHNC

August 6, 2024

5  out of  5
rating by AHNC
"Miriam and the Keller Team are AMAZING! I wouldn't trust our risk protection to anyone else. They are a Godsend!"
We responded:
"Thank you so much for your awesome review! I'm glad you trust our team with your risk protection. Your kind words mean a lot to us! If you ever need anything, we're here for you. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Tracy Dunlap

Tracy Dunlap

August 3, 2024

5  out of  5
rating by Tracy Dunlap
"They are very helpful I love the service I get from them"
We responded:
"Hey Tracy! I'm so happy you love the service you get from us! We're always here to help you with anything you need. Thanks for the awesome review! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Kirsti Rongstad

Kirsti Rongstad

August 2, 2024

5  out of  5
rating by Kirsti Rongstad
"Everyone in the office was very warm and welcoming. Jared did a great job of getting me exactly the policy I needed at a great price."
We responded:
"Hi Kirsti! I'm so glad you felt welcomed by our team! Jared is fantastic at finding the right policies for our customers, and it's great to know he got you a great deal. If you need anything else, we're here for you! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Aeona Seymour

Aeona Seymour

August 1, 2024

5  out of  5
rating by Aeona Seymour
"Hannah Shelton has been so great throughout this process and worked very diligently to get us the best possible rates for our home and auto coverage. I would highly recommend working with Hannah! 10/10."
We responded:
"Hey Aeona, thanks so much for your awesome review! I'm really glad to hear that Hannah was able to help you get the best rates for your home and auto coverage. She's a valuable part of our team, and it's great to know she made your experience a positive one. If you need anything else, feel free to reach out! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Love-HOPE Academy

Love-HOPE Academy

July 31, 2024

5  out of  5
rating by Love-HOPE Academy
"Great customer service and very easy explanation of the services I needed! There was no overselling or pressure. I highly recommend this firm"
We responded:
"Hi there! Thanks so much for your awesome review! I'm really glad you found our customer service helpful and the explanations clear. We always aim to make things easy and pressure-free. If you ever need anything else, feel free to reach out! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Heather Conard

Heather Conard

July 29, 2024

5  out of  5
rating by Heather Conard
"The agents here are so amazing and helpful. Jared helped me set up life insurance and he made the process easy and fast. I really enjoyed speaking with him. He was so sweet. Thank you Jared for all the help!"
We responded:
"Hi Heather! Thanks so much for your wonderful review! I'm glad to hear that Jared made setting up your life insurance easy and fast. He's indeed a valuable part of our team. If you need any further assistance, feel free to reach out anytime! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Jaime Smith

Jaime Smith

July 26, 2024

5  out of  5
rating by Jaime Smith
"Hannah Shelton was amazing! We have 6 drivers in our family. She got us all coverage and was very helpful with everything. Thanks Hannah!"
We responded:
"Hi Jaime! Thanks for the awesome review! I'm so happy Hannah could help get coverage for all 6 drivers in your family. She's a valuable part of our team! If you need anything else, feel free to reach out. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Jay Deesh

Jay Deesh

July 25, 2024

5  out of  5
rating by Jay Deesh
"Great experience!! Painless process. Thanks for all your help!!"
We responded:
"Hey Jay! So glad you had a great experience with us!! We always aim to make the process as painless as possible. Thanks for your kind words and for choosing us for your insurance needs! If you ever need anything else, we're here to help! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Rhonda Hoopes

Rhonda Hoopes

July 20, 2024

5  out of  5
rating by Rhonda Hoopes
"One of the best experiences I have ever had with an insurance company. I would love to give a big shout out to one of the ladies in the office; Kristina Jongsma. She was so very kind and helpful with all the questions I had, and I had a lot of them. Thank you."
We responded:
"Hey Rhonda! I'm so glad to hear about your positive experience with our office! Kristina is indeed wonderful, and I'm happy she could assist you with all your questions. If you ever need anything else, we're here for you! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Susan J

Susan J

July 18, 2024

5  out of  5
rating by Susan J
"Krissy was friendly and helpful in canceling a policy that I didn't need any more. She also checked the rest of my policies and made sure everything was correct."
We responded:
"Hi Susan, I'm so happy to hear that Krissy was able to assist you with canceling your policy and ensuring everything else was correct! We always strive to provide friendly and helpful service. If you need any further assistance, feel free to reach out anytime! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of Tina-Marie Nichols

Tina-Marie Nichols

July 16, 2024

5  out of  5
rating by Tina-Marie Nichols
"Krissy was absolutely phenomenal in assisting me with my questions today. She responded timely and was extremely professional. If you call in - ask for her! Thanks State Farm!"
We responded:
"Thank you for recognizing Krissy's exceptional service! We're glad she could assist you promptly and professionally. We appreciate your kind words and are here for any insurance needs you may have. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
Profile photo of DOTTY CHASTAIN

DOTTY CHASTAIN

July 11, 2024

5  out of  5
rating by DOTTY CHASTAIN
"Best agent in town!"
We responded:
"Thank you, Dotty! We're thrilled to hear you had a great experience with our team! We're here for all your insurance needs whenever you need us. - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"