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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amanda Schweitzer

Amanda Schweitzer

June 17, 2025

5  out of  5
rating by Amanda Schweitzer
"I received a call from Hannah Shelton today to make sure all of my information was up to date. She was very professional, knowledgeable and helped us get the best deal. Thank you"
We responded:
"Amanda, thank you so much for your kind words! We’re thrilled to hear Hannah was able to assist you so well. She truly cares about helping our customers and making sure everything is in order. I’ll be sure to pass along your appreciation!"
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JOSE MENDOZA

June 17, 2025

5  out of  5
rating by JOSE MENDOZA
"Thanks Krissy I appreciate your assistance"
We responded:
"Jose, thank you for your review. Krissy and our entire team appreciate your business and trust!"
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GRACE STEWART

June 13, 2025

5  out of  5
rating by GRACE STEWART
"This was my first experience with State Farm taking out insurance. Hannah made it a great experience also helping me to understand what I was getting into. Thank you for the great support."
We responded:
"Grace, thank you so much for your kind words! I'm thrilled to hear that Hannah provided you with a great experience and helped you understand your insurance options. Your satisfaction is our top priority, and we’re here to support you whenever you need. Welcome to the State Farm family!"
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Laura Edwards

June 11, 2025

5  out of  5
rating by Laura Edwards
"I just moved states and needed to switch State Farm agents. Hannah was efficient and so friendly. She had me fixed up in no time!"
We responded:
"Laura, thank you for your wonderful review! We're proud to have team members like Hannah who go above and beyond for our customers. Welcome to your new home, and we’re here for you anytime you need us!"
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Alexandra Jade

June 6, 2025

5  out of  5
rating by Alexandra Jade
"Krissy gave me some of the best customer service I’ve had in a long time. She explained everything perfectly!!"
We responded:
"Thank you so much, Alexandra! I’m thrilled to hear Krissy provided such a great experience. She truly cares about making sure everything is clear and stress-free. We appreciate your kind words!"
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Anita Estes

June 5, 2025

5  out of  5
rating by Anita Estes
"Hannah was great. I needed a quote for my son who is a new driver and she responded quickly with several options"
We responded:
"Thank you, Anita! We’re so glad Hannah could help you find the right options for your son. We know how important it is to get quick and reliable info—especially for new drivers. We appreciate your trust in us!"
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Lisa

June 5, 2025

5  out of  5
rating by Lisa
"It was a pleasure having Hannah work with me. Very professional. Good job 👍"
We responded:
" Thank you so much, Lisa! I’m thrilled to hear that you had a great experience with Hannah. We’re lucky to have her on the team. We appreciate your kind words!"
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Wendy Johnston

May 31, 2025

5  out of  5
rating by Wendy Johnston
"Very friendly and helpful"
We responded:
"Wendy, thank you for leaving our office a five-star review! My team and I appreciate it greatly. "
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Jake Amburgey

May 30, 2025

5  out of  5
rating by Jake Amburgey
"Krissy went above and beyond to help me set up my homeowners insurance and made the entire process smooth and stress-free. Not only was she incredibly knowledgeable, but she also took the extra time to help me bundle my auto policy—saving me a significant amount of money in the process. She explained everything clearly, answered all my questions, and genuinely cared about getting me the best coverage at the best price. It’s rare to find someone this dedicated and helpful. If you’re looking for someone who truly has your best interests at heart, Krissy is the one to call. Highly recommend!"
We responded:
"Jake, thank you so much for your thoughtful and kind review! I am thrilled to hear that Krissy was able to make your experience smooth and stress-free. She truly cares about helping our customers find the right coverage and savings, and your words mean a lot to her and to our entire team. We’re so glad we could assist you with your homeowners and auto insurance needs. Thank you again for your trust and recommendation—it means the world to us!"
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Bakari Wilkerson

May 30, 2025

5  out of  5
rating by Bakari Wilkerson
"Handle my issues knowledgeable and quickly"
We responded:
"Hey Bakari, Thanks for the awesome review! I'm glad we could handle your issues quickly and with knowledge. If you need anything else, we're here for you! - Miriam Keller - State Farm Insurance Agent, Alcoa, TN"
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BrittLeigh Lawson

May 30, 2025

5  out of  5
rating by BrittLeigh Lawson
"Amy was so great to work with. She was so sweet and so helpful answering my questions"
We responded:
"BrittLeigh, thank you so much for your feedback! I am happy to hear that Amy was able to assist you with your insurance needs. Thank you for giving our office the opportunity to assist you!"
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Lance Stringham

May 23, 2025

5  out of  5
rating by Lance Stringham
"Chrissy was great, professional, appreciative of my time."
We responded:
"Lance, I am happy to hear that Krissy made a positive impression and provided you with great service. We appreciate you taking the time to share your experience and hope to assist you again soon!"
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Chris Eberhart

May 22, 2025

5  out of  5
rating by Chris Eberhart
"She helped me through the entire insurance process. And gave me the exact policy I asked for."
We responded:
"Chris, thank you so much for your kind words! We’re thrilled to hear that you found our assistance helpful and that we were able to provide you with the exact policy you were looking for. Your satisfaction is our top priority, and we’re here to support you whenever you need it. If you have any further questions or need assistance in the future, please don’t hesitate to reach out!"
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Elizabeth Ott

May 19, 2025

5  out of  5
rating by Elizabeth Ott
"Hannah was so incredibly helpful and empathetic."
We responded:
"Elizabeth, thank you so much! I’m so glad Hannah could help—she’s awesome! Let us know if you ever need anything."
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Hunter Lewis

May 19, 2025

5  out of  5
rating by Hunter Lewis
"Hannah was great to work with. Switched to state farm due to the better rate they offered; Hannah made the transition smooth and easy. Thanks again"
We responded:
"Hunter, thank you for your wonderful review! I am so glad to hear that Hannah made your transition to State Farm seamless and easy. Providing great service and competitive rates is what we strive for, and it’s fantastic to know we hit the mark for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Welcome to the Miriam Keller State Farm family!"
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Kari McKinley

May 19, 2025

5  out of  5
rating by Kari McKinley
"Hannah was a fantastic! Was super friendly, efficient and went above and beyond servicing our need!"
We responded:
"Kari, thank you so much for your kind words! I'm thrilled to hear that Hannah provided you with such fantastic service. I’ll be sure to pass along your compliments to her. Your satisfaction is our top priority, and we look forward to serving you again in the future!"
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Brandon Green

May 16, 2025

5  out of  5
rating by Brandon Green
"Great people to work with & speak with."
We responded:
"Brandon, thank you so much for the kind words! We’re grateful for the opportunity to work with you and always here if you need anything."
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That One Guy

May 14, 2025

5  out of  5
rating by That One Guy
"Hannah was very helpful and understanding even as I had to reschedule our phone call more than once. She stayed professional and helped me through the entire process. Would recommend."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Hannah was able to assist you effectively, even with the rescheduling. Our dedicated team works for you and is committed to accommodating your busy schedule to ensure a seamless experience. We appreciate your recommendation and look forward to helping you again in the future!"
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David Mitchell

May 8, 2025

4  out of  5
rating by David Mitchell
"Fast, easy, and saved more than 40% from price of old insurance. They wad helpful and made the process easy."
We responded:
"David, thank you so much for taking the time to leave us a review! I’m happy to hear that we were able to save you over 40% on your insurance while making the process quick and easy. We appreciate your business and will continue to work hard to earn that fifth star!"
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Vantastic Adventures with Van-essa

May 8, 2025

5  out of  5
rating by Vantastic Adventures with Van-essa
"Great service!"
We responded:
"Vantastic Adventures with Van-essa, thank you for the positive feedback! We're glad you enjoyed our service!"
Profile photo of chasity johnson

chasity johnson

May 8, 2025

5  out of  5
rating by chasity johnson
"Hannah Shelton was very thorough when explaining my policy to me and she got me everything I needed and more than I expected..She made changing my insurance so easy so all in all she's amazing at what she does...I'm a very happy person today thank you so much..."
We responded:
"Chasity, thank you for your wonderful feedback! We're so glad Hannah was able to help you so thoroughly and make the insurance change easy. Your satisfaction means a lot to us! If you need anything else, just let us know."
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Leigh

May 8, 2025

5  out of  5
rating by Leigh
"Miriam was pleasant, efficient, and knowledgeable in helping me find savings and get set up easily. I actually enjoyed this process!"
We responded:
"Leigh, thank you for sharing your experience with our office! I am glad to hear that we were able to assist you with your insurance needs and made the process enjoyable for you! Your feedback means a lot to us, and we’re here to assist you anytime you need."
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Amy Hill

May 5, 2025

5  out of  5
rating by Amy Hill
"Krissy was so helpful and kind and was so patient with all of my questions! She got me double the auto coverage for not much more than what I was paying with my other provider. I love working with her."
We responded:
" Amy, thank you so much for your kind words! We’re thrilled to hear that Krissy provided such attentive and supportive service. It’s great to know she was able to enhance your coverage while keeping costs reasonable. We truly appreciate your trust and love having you as part of our Miriam Keller State Farm family!"
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Dave

May 1, 2025

5  out of  5
rating by Dave
"Wonderful staff, great Agency!!"
We responded:
"Dave, thank you so much! We’re glad you had a great experience with our team! We appreciate your feedback."
Profile photo of CLAY POLAND

CLAY POLAND

April 30, 2025

5  out of  5
rating by CLAY POLAND
"I would like to thank Krissy for her help switching insurance to my new car."
We responded:
"Thank you for your wonderful review! We're delighted to hear that Krissy was able to assist you with your insurance for your new car. The vehicle looks fantastic in the photo—what a great choice! We hope you enjoy every moment behind the wheel. If you need any further assistance, just let us know. "